Support
Answers to common questions. Can't find yours? Email us — we read everything.
Music & sounds
Will Octave stop my music?
No. Octave plays its sounds on top of whatever you're listening to. By default it lowers your music for a moment during each cue and brings it straight back. Turn that off in Settings → Lower music during sounds if you prefer.
I can't hear the beeps or voice.
Check your media volume (not the ringer), and that the sounds are on in Settings → Sounds. Use Preview sounds to test. On iPhone, Octave plays even with the silent switch on.
Can I change what the voice says?
The voice announces each new interval ("Exercise", "Rest", "Recovery", "Cool down", "Last set", "Cycle 2"). You can turn the voice, beeps or applause off individually in Settings.
Running in the background
Does the timer keep going when my screen is locked?
Yes. Lock your phone or switch apps and the workout keeps counting, with cues on time. On Android, a notification shows the time left with Pause, Skip and End.
Android: the notification doesn't appear.
Allow notifications for Octave in your phone's settings (Settings → Apps → Octave → Notifications). The workout still runs without it, but you won't see the controls.
Android: the timer stops after a while in the background.
Some phones aggressively save battery. In Settings → Apps → Octave → Battery, choose Unrestricted (the name varies by manufacturer).
Workouts & data
How do I move my workouts to a new phone?
They're included in your phone's normal iCloud or Google backup and restore with it. You can also use Export all workouts (Workouts screen ⋯ menu or Settings) and then Import workouts on the new phone.
How do I share a workout with a friend?
Tap ⋯ on the workout and choose Share. Your friend opens Octave and uses Import workouts to add it.
Importing changed nothing.
Octave matches workouts you already have and only replaces them with a newer copy, so re-importing an older file never overwrites your recent edits. The message after importing tells you what was added or updated.
What's the difference between sets and cycles?
A set is one exercise interval followed by a rest. A cycle is a full round of sets, followed by a recovery. Classic Tabata is 8 sets of 20 s exercise / 10 s rest in 1 cycle.
Email support@getoctave.app with your phone model and what happened.